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Description
xImportant Shipping Information
Please provide your phone number in the personalization field or in the "Note to Buyer" section during checkout. This ensures a smooth shipping process. Thank you!
About Our Doormats
All of our doormats and rugs are designed by professional rug and graphic designers, and each order is made to order. We use high-resolution digital printers to accurately reflect our designs on the mats.
Product Details
- Material: Heavy-duty PVC, durable, strong, and weather-resistant.
- Sample Size (20x30 cm / ~8x12 inches): Only available to show material quality; it does not come with a printed design.
- Recommended Size: For better design resolution, please choose a mat size of 43.5x72.5 cm (~18x30 inches) or larger.
- Small Apartment Size: A 40x58 cm (~16x24 inches) option is available for smaller spaces, but please note that graphic visibility may decrease with smaller sizes.
- Sizing Notes: All sizes are approximate, and we provide common doormat sizes in inches for convenience. Due to weather changes during shipping, size variations of up to 5% may occur.
Additional Information
- Because of the handmade nature of our PVC mats, slight imperfections may appear, such as crooked edges or minor curvatures.
- Unlike coir doormats, our PVC mats do not shed.
- Our mats have a black PVC base, and we print designs using white and non-black colors.
Please note that our doormats are made to order, and we do not keep stock on hand.
Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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